Privacy Policy

1. Information We Collect

When you email us, we receive the contact details and information you choose to share. These can include your name, company, email address and the content of your messages.

For a quotation, sample or order, you may also provide specifications, quantities, artwork, reference files and delivery details. Send only the personal information needed for the request, including when sharing information about colleagues or delivery contacts.

Loading a page sends technical request information, including an IP address and browser details, to the web server so it can deliver the site. Hosting systems may record requests and errors for operation and security. This is separate from advertising or visitor analytics tracking.

2. How We Use Information

We use inquiry and project information to answer questions, prepare quotations, develop samples, manage orders and arrange delivery. We also use relevant records for after-sales support, accounting, dispute handling and legal obligations. Where applicable law requires a legal basis, the relevant basis depends on the activity: requested pre-contract steps or contract performance, legitimate business interests, legal obligations, or consent where required.

Inquiry handling: The website has no contact form or file-upload facility. Email links open your email application. Information you send is received through email for our team to handle your inquiry.

3. Cookies

The website does not currently use analytics cookies, advertising cookies or tracking pixels. The current site code does not set cookies or store visitor identifiers in browser storage.

Cookie status: There is no analytics or advertising tracking to opt into on this version of the site. Your browser lets you manage cookies and site data.

4. Analytics and Third-Party Services

We use website hosting and email services to operate the site and respond to messages.

Analytics tools: Google Analytics and Google Ads tracking are not enabled on this website. We do not currently use them to measure visits, record conversions, build remarketing audiences or personalize advertising. If this changes, we will update this policy and implement any required consent controls before enabling the relevant tracking.

5. Data Sharing

We do not sell personal information. We share information when needed to provide the services you request, operate our communications, fulfill an order or meet a legal obligation. Information shared for a project should be limited to what the recipient needs for that task.

Recipients can include our hosting and email providers, and production or delivery partners involved in your order. Shipping contacts and delivery details can be shared with freight forwarders, carriers or customs agents. We may also disclose relevant records to authorities where legally required.

6. Data Retention

We retain information for the period needed to manage the inquiry or business relationship, fulfill orders, provide after-sales support and resolve disputes. Accounting and other legally required records may need to be kept longer. The period depends on the record, its purpose and applicable requirements. You can contact us to ask about retention of your information or request deletion, subject to those requirements.

7. Data Security

We take reasonable steps to protect personal information handled for inquiries and orders. No method of online communication or storage is completely secure. Please do not send passwords, payment-card details or unrelated sensitive information in an inquiry. Contact us promptly if you believe information sent to our team has been accessed or disclosed without authorization.

8. Your Rights

Depending on the law that applies, you may have rights to access or correct your personal information, request deletion, restrict or object to processing, or receive a portable copy. Where processing relies on consent, you may withdraw it without affecting earlier lawful processing. You may also have the right to complain to the relevant data protection authority.

Send a privacy request to info@luxosilk.com. Describe your request and how you contacted us. We may ask for information needed to verify your identity and will explain any limits that apply, including records we must retain.

9. International Data Transfers

Our team operates in China, where information you send to us is received and handled. Email, messaging and other service providers may process information in additional countries, whose data protection laws can differ from those where you live. Contact us for information about the recipients and transfer arrangements relevant to your inquiry or order.

10. Children’s Privacy

LuxoSilk is a business-to-business website and is not directed at children. We do not knowingly seek personal information from children. If you believe a child has sent personal information to us, contact the privacy email below so we can review and address the situation.

11. Changes to This Policy

We will revise this policy when our data practices change, including if we introduce a contact form or enable tracking tools. The revised policy will appear here with an updated effective date. Where required, we will provide additional notice or request consent for the relevant change.